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CANCELLATION & REFUNDS

Refund and cancellation policy

Draft for professional review. Final eligibility, timelines, taxes, and grievance details must be approved before checkout opens.

This original policy template requires review by qualified Indian legal and regulatory professionals before commercial launch.

  1. Cancellation

    A member may request cancellation through the account workflow. Under the initial manual-renewal model, cancellation prevents future renewal but does not create an automatic recurring charge.

  2. Refund assessment

    Refunds are not represented as automatic. Requests are assessed under the displayed purchase terms, service access already provided, payment-provider status, applicable law, and any mandatory consumer rights.

  3. Failed or duplicate payments

    Verified duplicate captures or payment failures should be investigated using provider records. A browser success message alone is not proof of a completed payment.

  4. Processing

    Approved refunds are initiated to the original payment method where supported. Provider and bank processing times may vary.

  5. Contact

    A support and grievance contact must be configured before the paid service launches.